Shipping & Payment Info

** CRUISEKEEPSAKE.COM**

All products are considered “CUSTOM”. Modifications to any designs of any product has a customization fee of $5.99 per item. Custom orders and items are NOT eligible to be returned or exchanged unless you received a damaged or incorrect item. For your information purpose each item will display a sizing chart in each of the item’s descriptions. Please be attentive to size as it is NOT an eligible reason for exchange. For any questions regarding fitment, please contact us through DM on FB Messenger, email or text before ordering. Products listing specific itineraries are based on current official listed Ports and ship at time of purchase, just as cruise lines reserve the right to change itineraries, we can not/will not make changes or exchanges to products that have already been purchased, shipped status or delivered. PLEASE NOTE: We WILL NOT accept returns or exchanges (ex. size, color, design) for ANY reason. Except if you received a misprinted, damaged or incorrect item based on your invoice. Unfortunately if your cruise line cancels or changes any ports, we will not make corrections, exchanges or refunds.

ANY MISUSE of any Promo Codes will instantly void and cancel any transaction made with associated Promo Code. Promo Codes must be claimed within 14 days of receiving the code via DM, Email, Text or chat service.

FOR ANY QUESTIONS, PLEASE CONTACT US.

Address Accuracy

We want you to be enjoying our products as soon as possible. Please be as accurate with your address to avoid major delays. One wrong number or letter can cause weeks of delays. We definitely do not want that.

FIRST STEP IS TO CONTACT US FIRST

We want to be involved with you from the very beginning whether its returns, exchanges or refunds. By involving us from the start we can save you time, frustration and any guesswork. We want to give you the best experience possible.

CSSTeam@CRUISEKEEPSAKE.COM

WARNING! DUE TO HEALTH & SAFETY PROTOCOLS

WE DO NOT ACCEPT RETURNS of sealed goods, such as but not limited to face masks. DO NOT RETURN THESE TYPES OF ITEMS SEALED OR UNSEALED, these types of items won’t be available for reshipping and will be disposed of.

We do not guarantee the validity of the rates at the date you complete the purchase. The actual delivery cost will be calculated at the checkout prior to completing the order. We do our best to keep the information on this page as accurate as possible, but occasionally the list of the carriers may be inaccurate.

The orders placed, completed product generation and packaged as “ready to ship” in our warehouse or production site by 6 pm local time will be processed for shipping the same day. Ready to ship packages after that time will be processed for shipping the next business day. Processing Orders to Shipping The following is the list of the payment options we provide on our Site. Delivery rates are noted for informational purposes only. The rates are provided by our subcontractors. We do not guarantee the validity of the rates at the date you complete the purchase. The actual delivery cost will be calculated at the checkout prior to completing the order. We do our best to keep the information on this page as accurate as possible, but occasionally the list of the carriers may be inaccurate. In this case, please contact us by any available means to inform us about the inaccuracy and we will take necessary measures to correct the information.

PAYMENT:

(AS OF 12/2024 WE WILL NOT COMPLETE ORDERS OUTSIDE OF THE UNITED STATES)

*ALL ITEMS, ALL SALES ARE SUBJECT TO CALIFORNIA ALAMEDA COUNTY SALES TAX

All Payment Options Provided using a secure third-party payment processing provider service. We use Stripe or Lightspeed Payments, Apple Pay, Google Pay, Crypto.com Pay and PayPal. To do so, choose the necessary payment option at checkout. Cardless (Mobile) Payment. We accept cards with MasterCard, Visa, Discover, and American Express symbols. For your convenience, we feature Crypto.com Pay and PayPal.

Keeping your online payments secure is our number one priority. That means you might need to verify your card payment with 3D Secure to complete your transaction. Contact your bank to learn more about 3D Secure authentication.

PayPal

May or may not be offered at anytime.To pay with PayPal follow the next steps: All information is sent encrypted to ensure total security of any sensitive information. Encrypted transactions If your card transaction is approved, the amount will be reserved immediately and an order confirmation will be sent to your email address. If your card transaction isn’t approved, your order will be canceled. Please contact your bank or card provider if you have any questions about this. 1. Select PayPal as your payment method at the checkout. 2. You’ll then be redirected to the PayPal website to proceed with the payment. Need more help? Ask! Our email for customer queries is CSSTeam@CRUISEKEEPSAKE.COM. We are always happy to help! Do You Have Questions? 3. If you’re already a PayPal customer, you can log in with your user details and confirm the payment. If you’re new to PayPal, you can create a PayPal account and then confirm the payment. 4. You’ll then return to your order and payment will be complete!

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