Return and Refund

Free Return Shipping, on approved items.

FREE RETURN SHIPPING, You must contact us first so we can send you a return label with the correct warehouse address

FIRST STEP IS TO CONTACT US.

We want to be involved with you from the very beginning. By involving us from the start we can save you time, frustration and any guesswork. We want to give you the best experience possible.

Customers are and will be fully responsible for any incurred shipping and or insurance costs. Will NOT be reimbursed for any return(s) without OUR return label.

WARNING! DO TO HEALTH & SAFETY PROTOCOLS

WE DO NOT ACCEPT RETURNS of sealed goods, such as but not limited to face masks. DO NOT RETURN THESE TYPES OF ITEMS SEALED OR UNSEALED, these types of items won’t be available for reshipping and will be disposed of.

Misprinted/Damaged/Defective Items

We want you to be happy with your products, but it happens. Please let us know within 10 days of receiving your order. Once the time passes nothing can be done to resolve the issue.

Address Accuracy

We want you to be enjoying our products as soon as possible. Please be as accurate with your address to avoid major delays. One wrong number or letter can cause weeks of delays. We definitely do not want that.

Return Address

So you need to send some items back? MAKE SURE YOU CONTACT US FIRST. Once instructed, when you send the item(s) back please be accurate of the return address that is listed on your slip.

Returns and Refund Policy

PLEASE BE READY TO PROVIDE PICTURES

** CRUISEKEEPSAKE.COM**

All products are considered “CUSTOM”. Modifications to any designs of any product has a customization fee of $5.99 per item. Custom orders and items are NOT eligible to be returned or exchanged unless you received a damaged or incorrect item. For your information purpose each item will display a sizing chart in each of the item’s descriptions. Please be attentive to size as it is NOT an eligible reason for exchange. For any questions regarding fitment, please contact us through DM on FB Messenger, email or text before ordering. Products listing specific itineraries are based on current official listed Ports and ship at time of purchase, just as cruise lines reserve the right to change itineraries, we can not/will not make changes or exchanges to products that have already been purchased, shipped status or delivered. PLEASE NOTE: We WILL NOT accept returns or exchanges (ex. size, color, design) for ANY reason. Except if you received a misprinted, damaged or incorrect item based on your invoice. Unfortunately if your cruise line cancels or changes any ports, we will not make corrections, exchanges or refunds.

FOR ANY QUESTIONS, PLEASE CONTACT US.

GENERAL PRODUCTS:

We hope you will love our products, however you have 10 calendar days beginning on the day your order is delivered to address any issues. FIRST STEP IS TO CONTACT US FIRST! If we decide that the items must be returned to us. The items must be in new and unused condition and in manufacturer’s packaging unless returned as faulty or damaged.

We offer several methods of compensation for a returned item requested by our team.

Although you are free to choose a preferred method of compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for cruisekeepsake.com, ukinam.co,LLC or for customers.

Return/Refund Options

Once contacted, our team will email you a Return Form. Kindly fill out your Return Form correctly with your order number, the product(s) you are returning, the reason for the return, and if you prefer an exchange or refund,

Exchange, if misprinted/damaged/defective- We will replace the item with another one of the same design, size, and color. In some cases, we will replace the item with a different design, size, or color. Money Refund. Approved refunds only. We will return the cost of the item you spent to purchase. Please note an exchange. If you do not mention your order number, we won’t be able to process your return. That is why the FIRST STEP IS TO CONTACT US FIRST. We ask if you can kindly repackage the item in the original box and packaging. Don’t worry, we will send you a return label for your returns. Just print, stick and ship.

NOTE:

If needed, the default return address will be listed on the original packing slip, as it can differ from each of our warehouses and don’t forget to send it to ukinam.co

The address for returns is: (will depend, is listed on shipping label) made out to

ukinam.co

____________________________

____________________________

____________________________

You can, but if you take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us. The shipping cost for the returned items is paid by you. (THIS SHIPPING METHOD IS FULLY YOUR RESPONSIBILITY AND WILL NOT BE REIMBURSED).

We’ll send you an email as soon as we’ve received your return in its original

condition and processed your return. AVOID ANY RETURN EXPENSES, MAKE SURE YOU CONTACT US FIRST

What Happens Next

A returned item will be inspected upon arrival.

If the condition an item has been returned is inappropriate (e.g. tags

have been removed or there are signs of wear) and we’re unable to put it

back into stock, we may not be able to accept your return and we may have to send it back to you.

If the condition of a returned item is appropriate,we will send you a courtesy email to inform you and you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.

If you paid by credit/debit card, we will refund the amount to your credit/debit card.

If you paid using PayPal, we will refund the balance to your PayPal

account.

If you use a Gift card to purchase the returned item, we will refund the

paid money to the balance of the credit/debit card or PayPal account

(whatever was used) and will provide you with a new Gift card as, due to

our internal rules, any Gift Card can’t be used twice or more times.

Returning a Damaged or Faulty Item

We are sorry that you received a damaged or faulty item.

FIRST STEP IS TO CONTACT US FIRST! Then, please return the item to us as soon as possible so that we can process the items. If you’re unable to return the item, please contact our Customer Care Service at CSSTeam@CruiseKeepsake.com

Please bear in mind that all items will be inspected on return.

Returning an Incorrect Item

FIRST STEP IS TO CONTACT US FIRST! If one of the items you received isn’t what you ordered, please send it back to us, and once inspected, we’ll make it right as soon as it’s arrived back at our warehouse.

We DO NOT refund or exchange the products that are not eligible for return or exchange.

Non-refundable (non-returnable) products: (not limited to)

Custom, customized,itinerary based products

Sealed Items

Non-refundable Items

Safety Items such as MASKS

Cryptocurrency Hardware Wallets

Body Jewelry

Products containing food items

“Final Sale” items

We do our best to maintain the best accuracy of the non-refundable list, but

the list may not include all applicable variants.

For more information on product-specific return policies, contact our

Customer Care Service at CSSTeam@CruiseKeepsake.com

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